FAQ

Q: How do I book a shipment, or start a transport, or make a reservation?

A: Call 1.888.655-8840 to schedule your car shipment or start your auto transport order form, with our secure online start form. Get started.

Q: Can I specify a pickup and delivery date?

A: Generally, we require a two to three-day window for pickups and deliveries 5-8 days. For a fee, American Auto Transport offers date-specific pickup and delivery. Get started...

Q: How long will delivery take?

A: Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call 1.888-655-8840. It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions. Get started...

Q: What is the process if there is damage to my vehicle upon delivery?

A: Please call the offices of American Auto Transport immediately. In most cases, we have only 30 days to file a claim and if not reported to us within 30 days we cannot offer assistance or be held responsible for any damage that might have occurred.

Additionally, you must clearly indicate any resulting damage that occurred during transport on the "Bill of Lading" or delivery receipt issued by the driver at the time of delivery.

Q: Can I pack personal items in my car?

A: This practice is discouraged. Additional items may shift during transit, damaging the vehicle's interior. American Auto Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver's view when loading your vehicle or add additional weight to the vehicle. Get started...

Q: Does American Auto Transport ship inoperable or unusual vehicles, motorcycles and extra parts?

A: Yes. American Auto Transport regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional $150 fee. Extra parts are accepted on a case-by-case basis, and an additional fee may apply. Get started...

Q: How can I track my shipment or get a shipment update?

A: To track your vehicle or get an update on your vehicle's status, call 1.888.655..8840 or use or tracking form on our website.

Q: What kind of truck will my auto be shipped on?

A: Either an open carrier, like the trucks you see transporting cars to and from auto dealerships, or an enclosed carrier, which we recommend if you're shipping a custom or exotic car or truck. Get started...